How can we help?

After purchasing, you'll receive a QR code via email. Open your phone's camera, scan the QR code, and follow the on-screen prompts. The eSIM activates automatically - most users are connected within 2 minutes of scanning.

First, ensure your device supports eSIM and that mobile data is enabled for the eSIM profile. Try toggling airplane mode on and off. If the issue persists, check that the destination is covered by your plan (see the coverage list for your product) and submit a support ticket with your ICCID number.

Log into your account at console.omaxtelecom.com, select the active SIM, and choose a new data plan. The new data is added to the SIM once payment is confirmed.

Most smartphones released after 2020 support eSIM, including iPhone XS and later, Samsung Galaxy S20 and later, Google Pixel 3a and later. Check your device settings for 'Add eSIM' or 'Add Cellular Plan' to confirm compatibility.

Log into console.omaxtelecom.com to view data usage. Partners with white-label stores can also check via the CRM dashboard. API users can query usage through the API (see the API reference).

Tickets are answered by email, usually within one business day. Critical technical issues (platform outages, activation failures) are prioritised. You can also email support@omaxtelecom.com. Current incidents are published on the status page.