Support
SIM activation, top-ups, technical issues, or account management - we're here to help.
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Common Questions
After purchasing, you'll receive a QR code via email. Open your phone's camera, scan the QR code, and follow the on-screen prompts. The eSIM activates automatically - most users are connected within 2 minutes of scanning.
First, ensure your device supports eSIM and that mobile data is enabled for the eSIM profile. Try toggling airplane mode on and off. If the issue persists, check that you're in a covered area (200+ countries) and submit a support ticket with your ICCID number.
Log into your account at my.omaxtelecom.com, select the active SIM, and choose a new data plan. Top-ups are instant - the new data is available immediately after payment.
Most smartphones released after 2020 support eSIM, including iPhone XS and later, Samsung Galaxy S20 and later, Google Pixel 3a and later. Check your device settings for 'Add eSIM' or 'Add Cellular Plan' to confirm compatibility.
Log into my.omaxtelecom.com to view real-time data usage. Partners with white-label stores can also check via the CRM dashboard. API users can query the /v1/esim/usage endpoint.
We respond to all support tickets within 24 hours. Critical technical issues (platform outages, activation failures) are prioritised and typically resolved within 4 hours. 24/7 support is available for all partners.
Need more help?
Our support team is available 24/7 for technical issues.
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