01
Share Your Traffic Profile
Tell us your destinations, expected volume, and origin countries. We'll confirm route availability and provide a custom rate card.
Call Centre Routes
Guaranteed Voice Routes for Outbound Campaigns
Dedicated voice routes for call centres running outbound campaigns, customer support, and collections. Full caller ID pass-through, 99.9% uptime, and rates from €0.0033/min.
Every route is committed. Your traffic will not be blocked, filtered, or deprioritised.
OmaxTelecom provides guaranteed voice termination routes for call centres running outbound campaigns. From €0.003/min with full caller ID pass-through. Routes are committed and will not be blocked or deprioritised.
€0.003
From / minute
14
Guaranteed Routes
99.9%
Uptime SLA
24/7
NOC Monitoring
Setup
How It Works
Live in 48 hours. No minimum commitment.
02
Configure SIP Trunk
We provision your SIP trunk with IP authentication or credentials. Test calls in our sandbox to verify audio quality and CLI presentation.
03
Go Live
Switch from test to production traffic. Real-time CDR dashboards and 24/7 NOC monitoring from day one. Scale up volume at any time.
Pricing
Call Centre Rate Card
All routes guaranteed. Volume discounts available.
| Region | Destination | EUR/min | Allowed Origins |
|---|---|---|---|
| Americas | Mexico Fixed & Telcel | €0.0033 | All origins |
| Americas | Mexico Movistar & AT&T | €0.0052 | All origins |
| Americas | Brazil All | €0.0057 | All origins |
| Americas | Canada All | €0.0057 | Robocall Mitigation DB required |
| APAC | Malaysia All | €0.0081 | All origins |
| Europe | Spain All | €0.0133 | EU + local mobiles |
| Europe | Austria All | €0.0143 | EU + local origins |
| Europe | Hungary All | €0.0143 | EU + local mobiles |
| Europe | Netherlands All | €0.0143 | EU + local |
| Europe | Ireland All | €0.0162 | EU + local mobiles |
| Europe | Slovakia All | €0.0162 | EU + local |
| Europe | Switzerland Fixed | €0.0333 | Low cost + local mobiles |
| Europe | Switzerland Mobile | €0.0685 | Low cost + local mobiles |
| APAC | Laos All | €0.0743 | Clean traffic only |
Prices are indicative. Volume-based discounts available upon commitment.
Request custom rate card →Platform
Built for Call Centre Operations
Every feature designed for high-volume voice operations.
Guaranteed Routes
Every route on our call centre rate card is guaranteed. Your traffic will not be blocked, filtered, or deprioritised. We commit to route stability with direct carrier interconnects.
Full CLI Pass-Through
Caller ID is preserved end-to-end. Your agents' outbound numbers display correctly at the destination - essential for answer rates and regulatory compliance.
99.9% Uptime SLA
Carrier-grade infrastructure with automatic failover routing. If a primary route degrades, traffic is rerouted to backup carriers in real-time - no manual intervention.
Volume Discounts
Committed volume gets better rates. Our pricing scales with your traffic - the more minutes you route through us, the lower your per-minute cost.
Real-Time CDR & Analytics
Live call detail records, ASR/ACD/PDD metrics, and quality dashboards. Monitor every call as it happens, not hours later.
24/7 NOC Support
Round-the-clock network operations centre. Route issues are detected and resolved proactively - before they impact your call campaigns.
Use cases
Use Cases
Trusted by call centres running outbound campaigns, support desks, and collection operations.
Outbound Sales
Route high-volume outbound campaigns with guaranteed delivery. Full CLI ensures your caller ID displays correctly, improving answer rates by 20-40% compared to anonymous calls.
Customer Support
Inbound and outbound support calls with crystal-clear audio quality. Automatic failover means zero dropped calls during peak hours.
Collections & Debt Recovery
Guaranteed routes ensure your calls reach the destination - critical when every connected call matters. Compliant CLI presentation meets regulatory requirements.
Market Research & Surveys
Cost-effective routing for high-volume survey campaigns. Predictable per-minute pricing makes it easy to budget campaign costs upfront.
FAQ
Frequently Asked Questions
It means we commit to keeping these routes active and unblocked. Unlike standard wholesale voice where routes can be shut down or degraded, our call centre routes are maintained with dedicated carrier capacity. If a primary carrier has issues, traffic is automatically rerouted to backup carriers.
Each route has specific allowed origins listed in the rate card. Most European destinations accept EU and local origins. Americas destinations generally accept all origins. 'Low cost origins' refers to traffic from countries with competitive termination rates. Contact us for a full origin compatibility check for your specific traffic profile.
Yes. Our infrastructure is designed to handle burst traffic from predictive and progressive dialers. We recommend discussing your expected concurrent call volume and ASR targets with our team so we can optimise routing accordingly.
SIP trunk setup typically takes 24-48 hours. We provide IP authentication or credentials-based access. Once your trunk is configured, you can start sending test traffic immediately and go live the same day.
No minimums to get started. However, volume commitments unlock better per-minute rates. Contact us to discuss pricing for your expected traffic volume.
We support G.711 (both a-law and u-law), G.729, and Opus. T.38 is available for fax termination. SIP over UDP, TCP, and TLS are all supported.
Get Your Custom Rate Card
Tell us your destinations and volume. We'll send you a personalised rate card within 24 hours.
Call Centre Voice Routing
Get a detailed walkthrough of our call centre routes, SIP trunk setup, and volume pricing.
- Custom rate card for your destinations
- SIP trunk configuration support
- Test calls before commitment
- Volume discount negotiation
No credit card required · Setup in 48 hours · Cancel anytime
Prefer email? sales@omaxtelecom.com