FAQ

Frequently asked questions

Accounts and KYC, voice, messaging, numbers and mobile data: pricing, connection options and onboarding.

Account & KYC

6 questions
OmaxTelecom is the trading name of OMAX GROUP LTD, a UK-registered company (company number 16125244) with its registered office at 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom. We provide wholesale voice, A2P SMS, business numbers and mobile data. See About.

Business customers only. You can open an account in the OmaxTelecom Console; numbers and routes are issued only after business verification (KYC). Bappy eSIM API accounts can work in production straight away and must complete KYC within 14 days of sign-up.

All business accounts complete identity and company verification before production access, numbers or routes are issued. Depending on the product we also ask for a declared use case or a traffic profile. Details are on our Compliance page.

Accounts run on a prepaid wallet: you top up in advance and usage is deducted from the balance.

Robocalls, wangiri, artificially inflated SMS traffic (SMS pumping), unsolicited messaging and using numbers to receive verification codes on behalf of third parties are prohibited. The full list is in our Acceptable Use Policy. To report misuse, see Report abuse.
Service levels are described in our SLA. Current service status is published at our status page.

Voice

5 questions
Rates start from €0.0033 per minute (Mexico). Rates are indicative: final rates depend on origin, volume and route type, and you receive a rate deck after onboarding. See Voice termination.
Over SIP, using UDP, TCP or TLS, with IP authentication or credentials. Supported codecs are G.711 (A-law and µ-law), G.729 and Opus; T.38 is available for fax. Connection details are on the Network & interconnect page.

After KYC and a short interop test. Timing depends on your traffic profile. Onboarding runs in five steps: KYC and agreement, traffic profile, interop test on a test trunk, rate deck, then live traffic with an agreed credit limit.

ASR, ACD, PDD and MOS are reported per destination, so you can compare our routes against your own CDRs.

Yes, for verified contact centres. We review your traffic profile and complete KYC and AUP checks before activation, then run test calls and go live with agreed limits. See Contact centres.

Messaging

4 questions
Prices start from €0.003 per message (India) and vary by destination country. Prices are indicative; ask for pricing for your countries. See Enterprise SMS.
Through our REST API or over SMPP 3.4. SMPP connection parameters are on the Network & interconnect page; credentials and bind limits are issued during onboarding.

Sender ID registration is required in many countries; we handle registration as part of onboarding.

Artificially inflated traffic (SMS pumping) is prohibited. Accounts start with rate limits and geographic restrictions by default, which are adjusted to your declared traffic. See Compliance.

Numbers

6 questions
UK mobile numbers start from €0.59 per month on a 12 months term. Australian and Brazilian mobile numbers are also available; pricing for those is on request. See Mobile numbers.

Numbers are issued to verified businesses with a declared use case, in line with Ofcom guidance on sub-allocated numbers. Typical uses are customer support, sales lines and two-way A2P messaging, and resale to licensed providers.

Non-VoIP numbers come from mobile number ranges and are hosted on a mobile network, so number lookups identify them as mobile lines. VoIP numbers are allocated to internet telephony providers and are identified as VoIP in number lookups.

No. Using numbers for mass account creation or to receive verification codes on behalf of third parties is prohibited under our Acceptable Use Policy.
Yes. Wholesale DIDs are available in 200+ countries, from €0.86 per month (United States). See Wholesale DIDs.
Yes. Number validation starts from €0.002 per query and number lookup from €0.0065 per query. See Number lookup and Phone validation.

Mobile Data

8 questions
Three: Telkor, a per-MB connectivity platform for MVNOs and IoT; Bappy, a package-based eSIM API for travel resale; and the white-label eSIM store, a branded storefront for travel businesses.

€1,000 one-time setup, fully credited to your wallet. No monthly platform fee. You buy eSIM packages at wholesale rates from your wallet and set your own retail prices.

There is no setup fee. You top up a prepaid wallet (from €10) and pay per activation at wholesale package rates. Volume pricing is available from 1,000 activations per month.

Platform credit from €2,000. Zero setup. Monthly fee converts to data credit. Data is billed per MB.

A Bappy account works in production as soon as you top up (from €10); KYC must be completed within 14 days. The white-label store is set up after sign-up, with KYC completed before production sales.

With packages (Bappy and the white-label store), the end user buys a fixed data bundle, for example 3 GB for 15 days. With per-MB billing (Telkor), you pay for the data actually used, which suits MVNOs and IoT fleets that design their own plans.

Coverage differs per product: white-label eSIM 200+ countries, Bappy 210+ countries, Telkor 187 countries. See Network & coverage.
Yes, physical travel SIMs for 120+ countries. MOQ and pricing on request. See Physical SIM.

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  • Business accounts only
  • KYC required before production
  • Prepaid wallet